Support, grievances and appeals
Operator and grievance officer: Akshay Baldia.
Support, privacy and child-safety contact: akshaybaldia@gmail.com.
What to include
Use a subject such as “Hello Strangers — support,” “grievance,” “appeal” or “child-safety concern.” Briefly explain the issue and include a report/request reference if available. For deletion use the account deletion page. Do not attach credentials, identity documents, illegal material or unnecessary third-party transcript details.
Response and review
We aim to acknowledge ordinary requests within 24 hours and provide a reasoned grievance or appeal decision within seven calendar days. Urgent harm, child-safety, intimate-content abuse, legal notices and security incidents take priority and may require shorter action periods. Deletion completion follows its separately stated target and exceptions.
We assess evidence, explain the relevant rule/action where appropriate and provide a way to ask for reconsideration. Reconsideration by the same operator is not an independent review. These service procedures do not remove applicable statutory rights or external remedies. If additional information is necessary, we explain the limited request and next update.
Availability
The mailbox is the owner's monitored contact route, but we do not advertise a 24-hour moderation team or emergency response. The initial beta opens only during supervised sessions. Closing matching does not prevent you reporting a retained conversation or requesting deletion. For immediate physical danger, contact local emergency services rather than waiting for an app reply.
Support correspondence is kept under the retention policy. The website loads no analytics, external fonts or submission script. Its hosting provider still handles ordinary web requests.